Grievance Redressal Policy

How to raise a grievance

Email contactus@hifipayments.com or call +91 7383 360 364. Include your HIFI order ID, registered/transaction mobile number, transaction date, amount and a short description. Do not send OTPs, PINs or passwords.

Grievance contact

Until a named Grievance Officer is designated, HIFI PAYMENTS uses the contact details above as its grievance contact point. The website will be updated when the designated officer and any required escalation details are finalised.

Transaction disputes

For eligible Bharat Connect or payment-system transactions, complaints may also be routed through the applicable COU, payment provider or dispute mechanism using the transaction/reference number.

Escalation

If a matter is not resolved, users may pursue escalation or statutory remedies available under the applicable payment-system, consumer-protection or other laws. Specific partner escalation details will be added before live launch.