Terms & Conditions
1. About the service
HIFI PAYMENTS provides a digital interface through which users may initiate eligible mobile recharge and bill-payment transactions. Services may be delivered through banks, payment gateways, billers, Bharat Connect participants and other authorised service providers. Availability is subject to provider and biller support.
2. Accounts and guest payments
You may use supported services through a registered account or, where offered, as a guest. You are responsible for providing accurate mobile numbers, consumer numbers, vehicle details, biller selections and other payment information.
3. Transaction authorisation
Before confirming a transaction, verify the biller, account identifier and amount. Once a recharge or bill payment has been successfully processed, it may not be cancellable merely because incorrect customer information was entered. Any reversal remains subject to the relevant biller, operator, payment-system and provider rules.
4. Charges
HIFI PAYMENTS currently does not charge a platform or convenience fee. Any applicable fee, tax or charge introduced in the future will be disclosed before payment confirmation.
5. Pending and failed transactions
Transactions can be successful, pending, failed, reversed or refunded. Applicable regulatory/payment-system timelines and the rules of the relevant payment partner will prevail. Please retain your HIFI order ID and any payment or Bharat Connect reference displayed on the receipt.
6. Prohibited use
You must not misuse the service, attempt unauthorised access, submit fraudulent transactions, interfere with security controls, or use the platform in violation of applicable law.
7. Changes and availability
We may modify features, supported billers, service providers or these terms where reasonably necessary. Material changes will be reflected on the website or app.
8. Governing law
These terms are governed by the laws of India. Consumer rights and remedies available under applicable law are not excluded by these terms.