Refund, Cancellation & Reversal Policy

Before processing

A transaction may be cancelled only where the platform explicitly offers cancellation before it is submitted for processing.

Successful recharge or bill payment

After a transaction is successfully processed for the information supplied by you, it normally cannot be cancelled or refunded solely because an incorrect mobile number, account number, biller or other customer detail was entered.

Failed transaction

If money is debited but the underlying transaction fails, reversal/refund will be initiated or processed in accordance with the applicable payment-system, bank, gateway, biller and Bharat Connect rules. Regulatory timelines prevail wherever applicable.

Pending transaction

Do not immediately repeat a pending payment. We may first obtain the final status from the provider to avoid duplicate payment. If the transaction ultimately fails, the applicable reversal/refund process will follow.

Expected credit

Where no shorter mandatory timeline applies, a refund initiated by us is generally expected to reflect within 5–7 working days, depending on the bank/payment method. This is an estimate and does not replace any faster or otherwise mandatory regulatory turnaround time.

Duplicate or disputed payments

Contact support with the HIFI order ID, payment reference and relevant evidence. We will investigate through the applicable provider/dispute process.